When you’re happy we’re happy. We promise you the highest level of customer service.
We teach and promote care, nurturing, self-awareness, kindness, authentic connection, respect for others and self. And we practice these values in our daily interactions.
When you first contact us you will receive an automatic confirmation that we received your message.
After that, a warm-hearted person will be at your service.
How refreshing to be helped by Maya, not only is she a lovely person, but she knows the products so well and could advise me. You are uniquely personable.
Carrie Rubenstein, Stylist, New York NY, USA
Shipping and Delivery
You will receive your items in 2-5 working days after placing your order. Orders may occasionally be delayed at peak times such as the holiday seasons. Big Shakti has 2 fulfilment locations: Cleveland USA, and Sydney Australia.
“Perhaps the only equal to your wonderful products is your wonderful service.”
Rajesh Bhardwaj, Business Development Manager, London, UK
Big Shakti never stores customer Credit Card details.
We use the highest level of security in processing our customer payments:
Comodo is the industry leader in high level 256 bit encryption technology SSL Technology
eWay is a major payment processor with a proven track record for safety and reliability.
We refund physical goods if they are damaged on arrival. You can expect to receive your refund within two weeks of posting the item back to us. You will be notified via email of your refund once we have received and processed the returned item. Items that are returned more than 30 days after delivery will not be refunded unless special circumstance apply. We do not refund digital goods. Refunds will be returned via the same method that you purchased with e.g direct credit card transaction or Pay Pal. We will send transaction details to you for proof.
If you have any questions on any aspect our products and services, please do not hesitate to contact us and a warm-hearted person will be looking after you in no time!
Big Shakti Pty Ltd
45 Darling Point Road
Darling Point NSW Australia
T: +61 2 9328 1234 (9am to 5pm) Sydney time.
Australian Business Trading Number: 17 132 043 595